Great Service Management doesn't have to be complicated.
home     explore     learn     solutions     share     about taruu     contact      
ITIL® Certification     Applied ITIL®     courseware      

Applied ITIL®  ::  Your Direct Link Between Learning and Results

Learn how to make ITSM happen.

 

Certification is about certification.  It may or may not map well to what your organization actually wants to accomplish.

 

That's why we created our Applied ITIL® workshops.  They're geared to support the way ITSM teams actually work:  one process or area at a time. 

 

Applied ITIL® workshops are fast, practical, team-oriented, and focused on helping you get real world traction quickly.  And, they're delivered by IT professionals with years of real world experience.

 

taruu  ::  877.248.2788   

Applied ITIL® Topics

Creating an ITSM Team

Finding Focus That Matters 

Becoming A Change Leader 

Designing Processes That Work

Effective Metrics

Practical Design Packages 

Practical Incident Management 

Practical Problem Management 

Building an Effective KEDB

Practical Event Management 

Practical Change Management

Practical Configuration Mangement 

Practical Service Level Management

Practical Capacity Planning 

Root Cause Analysis 

Business Impact Analysis 
Risk Analysis and Management 
Validating Anything
Building Business Cases 
Service Definition and Modeling
Creating Service Level Agreements

Simple and Effective Portfolio Management

Improving Security with Process 

Program Planning 

Chartering an ITSM Project for Success

Making Anything Better

 

 

 

 

 

 

ITIL® points you in the right direction. 

 

Applied ITIL® will get your team moving.