This essential 3-day course introduces the core concepts of the ITIL® framework and serves as a point of departure for more in-depth mastery of proven IT Service Management practices.  Under the expert guidance of taruu instructors, students acquire broad familiarity with the IT Service Lifecycle, as well as key ITIL® processes, principles, concepts, and models.

This course helps participants understand the ITIL Service Lifecycle, major ITIL processes, functions, core concepts, principles, and models.  The course also helps students prepare for the ITIL Foundation exam delivered on the last day of the class.